*****IMPORTANT UPDATE*****
Please read below
It has come to our attention that there are a number of mobile users that are experiencing issues and in some cases lost data in the mobile app post the Version 4.0.3. Prior to the update of 4.0.3, we recommended that users turn off automatic updates prior to the new release.
If your device has been updated 4.0.3 before syncing all existing data back into the web you may need to contact support for further assistance, If the below instructions do not solve your issue.
STEP ONE - Verify your version
To check your app version from the main menu screen select the link in the bottom right corner "About PSA Mobile" it will list the version number at the top of that screen.
STEP TWO - Check you sync status
If you have not updated to 4.0.3 please follow the Instructions below, if your version has automatically updated your sync screen will show the app trying to sync, but the re-try sync buttons will be greyed out. Contact our support center for further instruction.
Email: support@canamsys.com
Phone: 866-992-2626 X2
STEP THREE - Clear Cashed Data, Delete & Re-Install the App
Once the information has sync'd please clear data, delete PSA mobile app and re-install the latest version. Any data that is unable to sync from the PSA mobile app to the web when the update occurs will be lost and will need to be manually re-entered.
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INSTRUCTIONS TO MANUALLY UPDATE PSA MOBILE VERSION 4.0.3
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app. We recommend that users turn off their Auto-update features on their devices and Manually perform the update.
1. Users need to ensure that they have completed a sync Prior to installing PSA Smart Tech Mobile App version 4.0.3. Information not synced may not transfer to the new version of the app.
2. If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
3a. If you are on Android, a clean install may need to be performed, by clearing data from settings prior to uninstalling and re-installing from the Play Store.
3b. On iOS devices, simply uninstalling and re-installing should be sufficient.
To install the latest version of the PSA Smart Tech Mobile App go to either
Google Play Store or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php
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Canam Systems is happy to announce the latest version of our Smart Tech Mobile App. Version 4.0.3 will soon be released to App stores for your users to download.
Expected Official Release Date is December 20th 2018 but is determined by Apple and the Google Play store, pending their approvals.
The fixes we have included in this release are :
- Add jobs Icon not appearing on some devices.
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app.
IMPORTANT NOTE: We recommend that users turn off their Auto-update features on their devices and Manually perform the update. Users need to ensure that they have completed a sync Prior to installing Smart Tech Mobile App version 4.0.3. Information not synced may not transfer to the new version of the app.
If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
To install the latest version of the PSA Smart Tech Mobile App go to either Google Play or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php
PSA Web
V11.0.1.0 Release Notes
Release Date: December 18th 2018
- Remove password reset after 90 days
- Add zip/postal code as option to the Job Listing
- Added more than 40 colors for the Color Picker on Edit Teams and Schedule Status’
- Ability to “hide” tabs within jobs i.e. moisture mapper, has been added to Security Roles
- Added area to input American Profit Recovery credentials
- Added TAX ID to corporation
- Add invoiced date to the Job Management Report
- Add warning when removing all partially approved time cards – Timecard Approval Setup
- Sync custom field dates as date type to PSA Web
- tab moves between fields and does not stay in the in “note” box
- Fix on Schedule performance when “Team” is selected in the Organized By section
- Fixed issue with schedule screen when using IE 11
- Fixed issue with Timecard Approval screen and the display of date/time to show actual database time zone instead of UTC
- Fix on the Advanced Schedule screen that was giving a server error
- Fix on Company Settings page that resets API Key for PSA Desktop
- Fix on the Company Schedule report
- Fix on the Employee Schedule report
- Fix on the Employee Schedule report Style 2
- Fix on the Job Schedule report
- Fix on the Job Management Inactive report