*****IMPORTANT UPDATE*****
Please read below
It has come to our attention that there are a number of mobile users that are experiencing issues and in some cases lost data in the mobile app post the Version 4.0.3. Prior to the update of 4.0.3, we recommended that users turn off automatic updates prior to the new release.
If your device has been updated 4.0.3 before syncing all existing data back into the web you may need to contact support for further assistance, If the below instructions do not solve your issue.
STEP ONE - Verify your version
To check your app version from the main menu screen select the link in the bottom right corner "About PSA Mobile" it will list the version number at the top of that screen.
STEP TWO - Check you sync status
If you have not updated to 4.0.3 please follow the Instructions below, if your version has automatically updated your sync screen will show the app trying to sync, but the re-try sync buttons will be greyed out. Contact our support center for further instruction.
Email: support@canamsys.com
Phone: 866-992-2626 X2
STEP THREE - Clear Cashed Data, Delete & Re-Install the App
Once the information has sync'd please clear data, delete PSA mobile app and re-install the latest version. Any data that is unable to sync from the PSA mobile app to the web when the update occurs will be lost and will need to be manually re-entered.
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INSTRUCTIONS TO MANUALLY UPDATE PSA MOBILE VERSION 4.0.3
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app. We recommend that users turn off their Auto-update features on their devices and Manually perform the update.
1. Users need to ensure that they have completed a sync Prior to installing PSA Smart Tech Mobile App version 4.0.3. Information not synced may not transfer to the new version of the app.
2. If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
3a. If you are on Android, a clean install may need to be performed, by clearing data from settings prior to uninstalling and re-installing from the Play Store.
3b. On iOS devices, simply uninstalling and re-installing should be sufficient.
To install the latest version of the PSA Smart Tech Mobile App go to either
Google Play Store or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php
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Canam Systems is happy to announce the latest version of our Smart Tech Mobile App. Version 4.0.3 will soon be released to App stores for your users to download.
Expected Official Release Date is December 20th 2018 but is determined by Apple and the Google Play store, pending their approvals.
The fixes we have included in this release are :
- Add jobs Icon not appearing on some devices.
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app.
IMPORTANT NOTE: We recommend that users turn off their Auto-update features on their devices and Manually perform the update. Users need to ensure that they have completed a sync Prior to installing Smart Tech Mobile App version 4.0.3. Information not synced may not transfer to the new version of the app.
If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
To install the latest version of the PSA Smart Tech Mobile App go to either Google Play or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php
PSA Web
V11.0.1.0 Release Notes
Release Date: December 18th 2018
- Remove password reset after 90 days
- Add zip/postal code as option to the Job Listing
- Added more than 40 colors for the Color Picker on Edit Teams and Schedule Status’
- Ability to “hide” tabs within jobs i.e. moisture mapper, has been added to Security Roles
- Added area to input American Profit Recovery credentials
- Added TAX ID to corporation
- Add invoiced date to the Job Management Report
- Add warning when removing all partially approved time cards – Timecard Approval Setup
- Sync custom field dates as date type to PSA Web
- tab moves between fields and does not stay in the in “note” box
- Fix on Schedule performance when “Team” is selected in the Organized By section
- Fixed issue with schedule screen when using IE 11
- Fixed issue with Timecard Approval screen and the display of date/time to show actual database time zone instead of UTC
- Fix on the Advanced Schedule screen that was giving a server error
- Fix on Company Settings page that resets API Key for PSA Desktop
- Fix on the Company Schedule report
- Fix on the Employee Schedule report
- Fix on the Employee Schedule report Style 2
- Fix on the Job Schedule report
- Fix on the Job Management Inactive report
Canam Systems is happy to announce the latest version of our Smart Tech Mobile App. Version 4.0.2 will soon be released to App stores for your users to download.
Expected Official Release Date is November 29th 2018 but is determined by Apple and the Google Play store, pending their approvals.
The fixes we have included in this release are :
- Image compression selection feature on the interface.
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app.
IMPORTANT NOTE: We recommend that users turn off their Auto-update features on their devices and Manually perform the update. Users need to ensure that they have completed a sync Prior to installing Smart Tech Mobile App version 4.0.2. Information not synced may not transfer to the new version of the app.
If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
To install the latest version of the PSA Smart Tech Mobile App go to either Google Play or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php
PSA Web - V11.0.0.0 Release Notes
Expected Release Date: November 22nd, 2018
Schedule
- Added new group by employees on “day” view of calendar
- Added new “employees” view on the calendar
- Added new Summarized schedule on Monthly Calendar View
- Added new Restrict schedule to only show business days, start and end time
- Add new Restrict schedule time visibility based on business start/end time
- Add a button for deleting selected appointment on the Schedule screen
- Added Organize by "Status"; "Team"; "Tech" on the Schedule screen
- Added colors for Team
- Added colors for Employees
- When organised by "Status"; "Team"; "Tech", schedule events will display by associated color
- Added to scheduled event to Show Calendar Status as Border Color
- Added new capture schedule criteria by user to remember the options selected, for the following criteria
- WO Only
- Organise By
- Schedule Status
- Work Order Status
- Added Statuses for events on the Schedule screen
- Added content of tooltip when mouse hovers the event on the Schedule screen
- Start & End Times
- Calendar Status
- Notes (limited to 200 characters)
- Added Work Order Details to the Tooltip mouseover for Unscheduled Work Orders
- Added new screen for selecting business days and business start/end time
- Added time option on DateTime selector sliders on schedule to (DROPDOWN) increments.
- Add Sending schedule notifications based on To, Cc and Bcc feature
- Added new Bcc field on the create/edit schedule screen
- Added new default appointment time that will automatically calculate from Start time
- Added new Clock In/Out Screen option to show schedule info
Timecard Approval (new feature)
- Added new timecard approval setup screen
- Added new timecard approval process based on the timecard approval setup
Other new/fixes feature
- Fix on Referral Report By Employee is not running
- Added new Sales By Employee Report
- Fix on Paid Jobs By Referrer Report Not Running
- Fix on Job Duplication of Photos/Files the folders and photos are duplicated to the new job however the photos and files are no longer in their appropriate folder.
- Fix on Exceptions notes remain in Past Due tab when Completed in the Control Center
- Fix on Time Card Sign Off Report – rounding
- Add calendar time picker for the Start and End fields of the "Send WO" popup screen
- Add Mobile compression picture Size Option
- American Profit Recovery Integration
PSAWEB Version 11 Help Guides are available on the Canam Systems Customer Portal or by asking your friendly PSA Customer Service member.
Canam Systems is happy to announce the latest version of our Smart Tech Mobile App. Version 4.0.1 will soon be released to App stores for your users to download. Expected Official Release Date is November 8th 2018 but is determined by Apple and the Google Play store, pending their approvals.
The fixes we have included in this release are :
- Image rotation issue fix for iOS devices
- Allow log note topic to be used multiple times
- Add revenue percent from job type while creating job (API Change)
- Remove Production Closed WorkOrder from Mobile sync based on Setting(API Change)
This latest version of our Mobile App will require users to download the PSA Smart Tech Mobile App from either the Apple Store or Google Play Store the app.
IMPORTANT NOTE: We recommend that users turn off their Auto-update features on their devices and Manually perform the update. Users need to ensure that they have completed a sync Prior to installing Smart Tech Mobile App version 4.0.1. Information not synced may not transfer to the new version of the app.
If you have any issues, please report to support@canamsys.com BEFORE doing the update. Data Loss, including time cards could be affected.
To install the latest version of the PSA Smart Tech Mobile App go to either Google Play or the Apple App Store and search for PSA Mobile App to check for availability.
User Guides for PSA Smart Tech Mobile App can be found on the Canam Systems Customer Portal: http://canamsys.com/login.php